FAQs

Why should I buy a slicer/knife?

Safety

  • No more burns from the gyros grills. With the electric knife hand is far enough from the hot burners and you are able to cut from any angle.
  • Savings and quality control
    More sandwiches per cone
  • Same thickness every time
  • Easy slice thickness control
  • No need to train someone for weeks on how to cut meat
    With the electric knife, you are able to cut the meats a lot thinner than before. Slice thickness is easily adjustable. This translates into huge food cost savings (up to 20%), and it allows you to cut only the cooked part of the meat cone as it cooks only from the outside.

Time savings

  • Faster customer service
  • The knife cuts so fast, you are able to have quicker service and more time to do other things.

Convenience

  • Blade needs to be sharpened once daily
  • Easy to clean
  • Very quiet
  • Safe and easy handling

 

What is the warranty?

Manufacturer warranty is one year. Our warranty page is here.

 

What is the slice thickness?

Slice thickness is 0-12 mm.

 

How often and how to sharpen the knife?

It depends on quantity of meat sliced, but most of the time once a day for 10-15 seconds. Check out video for more info.

How do I change my blade?

It depends on slicer, so make sure you find the appropriate video on our Video page. 

Is your knife certified?

Our product is GS (Engineering Control Association) and CE certified and therefore offering a safety standard which is necessary.

 

How much is the shipping?

United States:

Electric Slicers/Knives – Free Shipping

Grills – Flat Rate $75

Parts – Grills – Flat Rate $9

Canada:

Electric Slicers/Knives – Flat Rate $30

Grills – Flat Rate $120

Parts – Grills – Flat Rate $19

 International: 

Electric Slicers/Knives – Flat Rate $30/per knife

If you have questions about international orders, please contact us.

 

Who is responsible for customs on International orders?

 

We do our best to accommodate our international customers. Unfortunately, any customs fee is not included in shipping charges and will be forwarded to the buyer.

If you have questions about international orders, please contact us.

 

Do you offer bulk order or corporate discounts?

Yes, we’re happy to accommodate for those purchasing multiple items from us. Please contact us for a custom quote.

 

What makes these slicers/knives different than the Chinese ones?


There are online companies that claim to sell heavy duty slicers with a “German Blade.” Don’t let the German flag waving in the background of these websites fool you; besides the blade, the machines they are selling are made in China. Chinese made slicers are proven to be inferior in quality and far less reliable. That’s like advertising a Chinese car that comes with German made tires; the tires last 50k miles, meanwhile the engine blows after a month.  

In the restaurant industry you can’t afford to have substandard equipment. Investing in the best saves you time and money. The brands we offer have specialized in electric slicers for over 20 years. We provide service for every machine that we sell and we have parts in stock and ready to ship. All of our machines come with a 7-day money back guarantee.